FAQ

Frequently Asked Questions (FAQ)

 

Welcome to TrendyShopy! We've compiled a list of our most frequently asked questions to help you with your shopping experience. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team.

 

Shipping & Delivery

 

Q: How long will shipping take? A: We offer two shipping options to meet your needs:

  • Express Shipping: Typically takes around 7 business days.

  • Standard Shipping: Typically takes around 14 business days.

Please note that these are estimated delivery times. Weekends, public holidays, and processing times can affect the overall duration. You will receive a tracking number once your order has shipped.

Q: Do you ship worldwide? A: Yes, we do! TrendyShopy is proud to offer worldwide shipping, so you can enjoy our products no matter where you are.

Q: How much does shipping cost? A: Shipping costs are calculated at checkout based on your location and the shipping method you choose. You will be able to see the total shipping cost before you confirm your payment.

Q: How can I track my order? A: Once your order is dispatched, we will send you a shipping confirmation email that includes your tracking number and a link to the carrier's website. You can use this to follow your package's journey to your doorstep.

Q: Will I have to pay customs fees or import taxes? A: For international orders, your package may be subject to customs duties and import taxes of the destination country. These charges are not included in the total price at checkout and are the responsibility of the customer. We recommend contacting your local customs office for more information on potential charges.

 

Products

 

Q: Are the products exactly as described and pictured on the site? A: Absolutely. We take great care to ensure that our product photos and descriptions are accurate and detailed. We want you to be confident in what you're buying. Please be aware that colours may vary slightly due to different monitor settings and lighting conditions.

Q: What if an item I want is out of stock? A: We work hard to keep our popular items in stock. If an item is sold out, you can sign up on the product page to be notified by email as soon as it becomes available again.

Q: How do I know which size to order? A: Each product page has a detailed size guide with specific measurements. We recommend comparing these measurements to your own to find the perfect fit. If you're between sizes, we suggest sizing up for a more comfortable fit.

 

Orders & Payment

 

Q: What payment methods do you accept? A: We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment options available in your region.

Q: Is my payment information secure? A: Yes, your security is our top priority. Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during checkout.

Q: Can I change or cancel my order after it has been placed? A: We process orders quickly to get them to you as soon as possible. If you need to change or cancel your order, please contact our customer service team immediately. We will do our best to accommodate your request, but if the order has already been processed or shipped, we won't be able to make any changes.

 

Our Satisfaction Guarantee & Policies

 

Your satisfaction is our ultimate goal. We are confident in the quality and style of our products and have built our policies around ensuring you get exactly what you expect.

Q: What is your return or exchange policy? A: At TrendyShopy, we stand behind the quality and accuracy of our products. Each item undergoes a meticulous quality check before being dispatched to you. To ensure we can continue offering our trendy styles at the best possible prices, all sales are final.

We do not accept returns or exchanges for reasons of size, fit, or change of mind. We strongly encourage you to review our detailed size guides and product descriptions carefully before placing your order to ensure the perfect fit and style.

Q: What happens if I receive a damaged or incorrect item? A: We take great pride in our order fulfillment, but in the rare event that a mistake occurs or an item arrives damaged, we are here to make it right. Your trust is important to us.

Please contact our customer support team within 3 days of receiving your order. Be sure to include your order number and a clear photo of the damaged or incorrect item. We will investigate immediately, and our guarantee means we will happily send you a correct replacement or issue a full refund at no cost to you.

Still have questions?

If your question wasn't answered here, please feel free to reach out to us through our [Contact Us] page or send an email to our email [support@trendyshopy.net]. Our friendly customer support team is always happy to help!